fendi customer service email address

AVAILABLE 8AM - 9PM EST, 7 DAYS A WEEK. Fendi Vanity - 9 For Sale on 1stDibs To arrange service, you can visit a Fendi boutique or get in touch with the brand's customer service department online or by phone at 1-888-291-0163. Some of the add-ons on this site are powered by. This flap opens with a magnet to a brown nylon interior with a zipper pocket. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . Are you guys at Fendi serious?? I was promised a call back from a supervisor twice. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Three month on still trying to send the earings back to Fendi and waiting on a refund. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Good job fendi. I'm curious what it looked like. Bought a 2500 bag. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. I was give a web site to contact to voice my complaint which no longer exists. Surly that for Xmas they would have made this longer. Our team is here to answer all your questions and assist with any needs. The opening of the first FENDI boutique a handbag shop and fur workshop followed. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! The belt got lost. Find out how we combat fake reviews. They keep promising to issue a credit note for online but it has not materialised. Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). Savage X Fenty Still no refund and still have the wrong parcel. Made in Italy. They say for their returns you only have 14 days..! 2023 Trustpilot A/S. I do not have a store near me and wanted to see the item in real life to make my decision. See details. Bought a trench coat for 4000. From its origins in 1925 in Rome as a small leather goods shop, Fendi has grown beyond bags, purses and wallets to encompass clothing for men and women. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST The Retail Training Department develops projects geared towards boutique personnel, with the purpose of developing their knowledge of the collections, so that they can communicate Fendis values, history and savoir faire, and be able to offer clients a unique purchasing experience. GoFedEx 1.800. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. Definitely a brand to completely avoid. The belt got lost. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. As they should! I lodged a complaint about the quality of a Fendi product. Terrible customer service from a so called high end company. *. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. Can you post a photo? Please fill the form to contact us if you have any queries, suggestions or feedback about our services. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. FENDI - Client Services - Contact Us Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. For a better experience, please enable JavaScript in your browser before proceeding. I made them aware that their return policy is 3-5 days to verify the item after it is received. It has been over 30 days since I returned these boots, and I have not received my refund. In order for the BBB to appropriately process your response, you MUST answer the question above. They told me these policies are listed on the purchase link (in the fine print below) but it feels wrong and like i was deceived that the associate who helped me purchase originally connected with me on the website and did not directly inform me that policies would be different and this was in fact coming from a store and not via the website. another person i know of who also bought tbe brown python (mind you, it costs about $6700) had the dye leak onto her clothing! If you prefer you can send us an email by filling in the form below. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. Miscommunication and no updates , I will never order online from fendi again . Its day 26 since I ordered the product from Fendi online store still no updates on the order. I contacted the Fendi store for a replacement. Really hope it can be customise. Fill in this form to send us an email. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Customer Service. No replacement ************** would call me- a manager. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. They then informed me that my purchase was through a boutique and in fact NOT through the website, so I would not be issued a refund. 1-888-TOM-FORD. It goes against our guidelines to offer incentives for reviews. Terrible after sales customer service at their flagship store in Milan, Italy. ************* This order was rerouted back while it was on its way to me/ to the sender for 2 packages. The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. But nope. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. We were told after they examined the slides that these tears are characteristic and not a defect!! (By clicking "OK", your complaint will be closed as Resolved. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. The mission of the Visual Merchandising Department is to inspire clients and to showcase our products and our history in the most attractive way possible. Contact Advisor. Sounds frustrating and tedious but Im glad they made things right with you in the end. Ive just called customer service as my phone ring socket suddenly broke last week. They keep promising to issue a credit note for online but it has not materialised. DHL even sent us an email to forward to Fendi. So she had to call them and they sent her one with no apologies for their carelessness. We were told after they examined the slides that these tears are characteristic and not a defect!! The Product & Merchandising Department manages the production line cross-functionally and with pragmatism, and represents the strategic side of creativity. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. On august 9th I placed an order for a purse for my girlfriend.Shortly after ordering she changed her mind and I contacted fendi to cancel. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Are you sure you want to remove the following item from your Bag. I called multiple times - was led down different rabbit holes and was given conflicting information. Shop Fendi Collection | Bloomingdale's UAE She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. Well the *** tracking return to sender tracking doesnt work and fendi still hasnt issued me my refund. 300K+ Plugin Users 47.6177115,-122.2034444 Products. Its now been three weeks and Im being told I have to wait for the refund because they have to open an investigation with **** I am formally requesting a refund in the amount of $2,079.19 for my return. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. Are you sure you want to remove the following item from your Bag. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. They never alerted my wife at the time of purchase that this was a FINAL purchase and that NO refunds could be issued. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt . Surly that for Xmas they would have made this longer. I never even laid my hands on it. Im struggling to get a replacement for 2 months! Made with in Ukraine. We will reply to you as soon as possible. On 10/13/2022 I placed an order for a pair of sneakers and belt. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. i dunno wat to sayjust feel bad reading this. Fendi Americas | Complaints | Better Business Bureau Profile Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. Thank you, I hope so too. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. . On 1stDibs, shop a collection of Fendi apparel and accessories. I purchased tights & received the tights on Friday March 5th. Contact Us We can help answer any questions about our products, shipping, returns, size guides, drop dates, or anything else on your mind! They just keep sending the wrong paperwork to send back so DHL won't take it. I spoke with a Fendi representative to confirm what *** told me.

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